Legal Framework

1.1 Data Controller. FusionCodeFactory, registered at Rua dos Forninhos 173-175, São Bernardo, 3810-263 Aveiro, Portugal, is the data controller responsible for the processing of personal data collected through this website.

1.2 Data Collection. We collect personal data solely for the purpose of executing requested services and maintaining communication. Data collected includes: name, email address, phone number, and project details voluntarily submitted through our contact forms.

1.3 Legal Basis. Processing is conducted under GDPR Article 6(1)(b) — performance of a contract — and Article 6(1)(a) — explicit consent obtained at the point of data submission.

1.4 Data Retention. Personal data is retained for the duration of the service engagement plus 24 months for warranty and support obligations. Data is permanently deleted upon expiration of the retention period.

1.5 User Rights. Under GDPR, you have the right to access, rectify, erase, restrict processing, and port your personal data. To exercise these rights, contact [email protected].

1.6 Data Security. All data is encrypted in transit via TLS 1.3 and at rest via AES-256 encryption. Access is restricted to authorized personnel operating under strict confidentiality agreements.

1.7 Third-Party Sharing. We do not sell, trade, or share personal data with third parties except where required by law or essential to service delivery (e.g., hosting providers operating under Data Processing Agreements).

2.1 Service Scope. FusionCodeFactory provides web development, database architecture, security auditing, CI/CD engineering, performance optimization, and third-party integration services. Each engagement is governed by a mutually signed Statement of Work (SOW) defining deliverables, timelines, and acceptance criteria.

2.2 Payment Terms. Invoices are issued per the milestone schedule defined in the SOW. Payment is due within 14 calendar days of invoice date. Late payments incur a 1.5% monthly surcharge. All prices are denominated in EUR and are exclusive of applicable VAT.

2.3 Intellectual Property. Upon full payment, all deliverables, source code, and associated documentation are assigned to the client. FusionCodeFactory retains the right to reuse generic utility libraries and non-proprietary patterns developed during the engagement.

2.4 Confidentiality. Both parties agree to maintain strict confidentiality of proprietary information shared during the engagement. This obligation survives termination for a period of 36 months.

2.5 Limitation of Liability. FusionCodeFactory's total liability under any engagement shall not exceed the total fees paid by the client for the specific service giving rise to the claim. Neither party shall be liable for indirect, consequential, or incidental damages.

2.6 Governing Law. These terms are governed by the laws of the Republic of Portugal. Any disputes shall be resolved through arbitration administered by the Centro de Arbitragem de Aveiro, with proceedings conducted in Portuguese.

2.7 Termination. Either party may terminate the engagement with 30 calendar days written notice. Upon termination, the client is liable for all work completed up to the termination date, calculated proportionally against the total SOW value.

3.1 Essential Cookies. FusionCodeFactory employs strictly necessary cookies essential for website functionality. These include session management tokens, CSRF protection tokens, and the cookie consent preference stored in localStorage. No consent is required for essential cookies under ePrivacy Directive Article 5(3).

3.2 Cookie Categories. The website uses the following categories: (a) Functionality cookies — remembering user preferences and form state; (b) Security cookies — CSRF token validation and rate limiting; (c) Analytics cookies — none are currently deployed.

3.3 Third-Party Cookies. FusionCodeFactory does not deploy any third-party tracking cookies. The Google Maps embed on the contact page may set cookies governed by Google's privacy policy. Users are advised to review Google's cookie policy independently.

3.4 Consent Management. A cookie consent banner is displayed to all visitors upon first visit. Consent preferences are stored in localStorage with the key fcf_cookies_accepted and persist for 365 days.

3.5 Managing Cookies. Users may manage or delete cookies at any time through browser settings. Disabling essential cookies may impair website functionality. For assistance, contact [email protected].

3.6 Policy Updates. This cookie policy is reviewed quarterly. Material changes will be communicated through the cookie consent banner on the user's next visit.

4.1 Refund Eligibility. Refund requests are evaluated on a case-by-case basis, assessed against the project milestones defined in the Statement of Work. Services already delivered and accepted by the client are non-refundable.

4.2 Pre-Completion Refunds. If a project is terminated before completion, the client is entitled to a partial refund proportional to the undelivered milestones. The refund amount is calculated as: (Total SOW Value — Value of Delivered Milestones) minus a 15% administrative processing fee.

4.3 Defective Deliverables. If delivered work materially deviates from the specifications defined in the SOW and the deviation is attributable to FusionCodeFactory, the client may request a remedy within 30 calendar days of delivery. If remediation is not feasible, a full or partial refund will be issued at FusionCodeFactory's discretion.

4.4 Claims Process. Refund requests must be submitted in writing to [email protected] with: (a) the engagement reference number, (b) a detailed description of the issue, and (c) supporting evidence. Claims are reviewed within 10 business days.

4.5 Payment Method. Approved refunds are processed via the original payment method within 14 business days of claim approval. For Stripe payments, refunds are initiated directly through the Stripe dashboard.

4.6 Non-Refundable Items. The following are excluded from refund eligibility: (a) domain registration fees, (b) third-party license costs already procured, (c) consulting hours already consumed, and (d) work approved and signed off by the client during milestone reviews.